Returns & Complaints
Returns
Return and withdrawal rights depend on the applicable consumer protection laws and the country of delivery.
For consumers in the European Union, online purchases generally include a 14-day right of withdrawal, subject to applicable legal exceptions.
To request a return, please contact us with your order number and product details before sending the product back.
Please pack the product securely and wait for our instructions regarding the return.
Some products may be excluded from the right of withdrawal, including certain personalised or made-to-order products.
Complaints
If a product is defective, damaged or does not comply with the contract, you may submit a complaint in accordance with applicable law.
Please contact us and provide:
- Order number or proof of purchase
- Product name
- Description of the problem
- Photos or videos, if helpful
Please do not attempt to repair the product before contacting us.
Damaged Deliveries
If your package arrives visibly damaged, please take photos of the package and product and contact us as soon as possible.
Need Help?
If you are unsure whether you should request a return or make a complaint, please contact us before sending the product anywhere.
We will guide you through the next steps.